Warranty
Quality Guarantee: Hykoont guarantees the quality of the product under normal use. If a manufacturing defect or quality problem is found during 3 year guarantee period, the manufacturer will be responsible for repairing or replacing the product to restore its normal function(3 year warranty for lighting products, 1 year warranty for related accessories).
FREE REPAIR: During the guarantee period, if the product is found to be faulty or damaged, upon inspection, the customer will be entitled to free repair services provided by Hykoont. Repair will include parts replacement and labor costs, but does not include damage caused by accidental damage, incorrect installation or improper use.
After-sales support:
Customers can contact our after-sales support team in the following ways:
Email: support@hykoont.com
Text "SUPPORT" to +1 (707) 706-3035
with：
- Your Order number
- Pictures and/or video showing the defective or damaged product(s)
- Model Number of Product (if there are multiple on order or if multiple products)
Exclusions:
The following are not covered:
Human damage, including but not limited to intentional damage, wrong installation, improper use, etc.
Damage caused by natural disasters or accidents, such as fire, earthquake, flood, etc.
Unauthorized repairs or modifications.
Repair using non-original parts